Delivery Policy
Delivery Policy
Last updated: May 15, 2026.
1. Carrier
NORDA ships all its orders via DHL Express International. This choice guarantees end-to-end tracking, controlled delivery times, and signature on delivery when required.
2. Preparation
Orders are prepared within 1 to 2 business days after payment validation. You will receive an email with your DHL tracking number as soon as the package is picked up.
3. Zones and Deadlines (indicative)
| Zone | DHL Express Delivery Time |
|---|---|
| Metropolitan France | 4 to 5 business days |
| European Union | 5 to 7 business days |
| United Kingdom, Switzerland, Norway, Iceland | 5 to 7 business days |
| Rest of the world | 7 to 14 business days |
These deadlines do not include periods of high activity (sales, holidays) and may be slightly extended.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on the zone and weight of the package. The exact amount is displayed before payment validation.
NORDA may offer free delivery above a certain purchase amount (information displayed on screen when the offer is active).
Detailed pricing by zone: [TO BE COMPLETED by Karl once DHL rates are finalized].
5. Tracking
As soon as the package is picked up by DHL, you will receive an email containing:
- your tracking number;
- a direct link to DHL tracking;
- an estimated delivery date.
6. Customs and Taxes (outside EU)
For orders outside the European Union (United Kingdom, Switzerland, USA, etc.), customs duties and local taxes may apply upon delivery. The duty application method (DDP – Delivered Duty Paid – or DAP – Delivered At Place) is specified at checkout.
Current DDP/DAP configuration: [TO BE COMPLETED by Karl according to Shopify Markets settings].
7. Delivery Address
It is the Customer's responsibility to provide an accurate and complete delivery address. EOKACOM cannot be held responsible for any delay or non-delivery due to an incorrect address. In case of return to sender due to an incorrect address, re-shipping fees may be charged.
8. Lost or Damaged Package
In case of a package not received within the announced deadlines or received damaged, please contact us within 14 days at contact@nordaparis.com. We will immediately open an investigation with DHL and arrange either a reshipment or a refund.
9. Contact
For any questions about your delivery: contact@nordaparis.com.