Shipping Policy
Shipping Policy
Last updated: 12 June 2026.
1. Carrier
NORDA ships all orders via DHL Express International — secure, fully tracked delivery, with signature on delivery where required.
2. Processing
Orders are processed within 1 to 2 business days after payment confirmation. During busy periods (launches, sales, holidays), allow up to 3 business days. You receive an email with your DHL tracking number as soon as the parcel is handed over.
3. Costs, thresholds and delivery times per zone
| Zone | Shipping cost | Free from | Estimated delivery time |
|---|---|---|---|
| Metropolitan France | €6.90 | €100 | 4 to 5 business days |
| European Union | €6.90 | €100 | 5 to 7 business days |
| United Kingdom, Switzerland, Norway, Iceland | €6.90 | €100 | 5 to 7 business days |
| Rest of the world | €6.90 | €100 | 7 to 14 business days |
Free shipping is applied automatically at checkout from €100 — no code necessary. Delivery times apply after processing and may be slightly longer during busy periods. A surcharge may apply to certain remote areas; it is shown at checkout after entering your address.
4. Tracking
As soon as DHL takes charge of the parcel, you receive an email containing:
- your tracking number;
- a direct link to DHL tracking;
- an estimated delivery date.
5. Customs and taxes (outside the EU)
For orders outside the European Union (United Kingdom, Switzerland, etc.), customs duties and local taxes may apply on delivery. These charges are the customer's responsibility unless otherwise stated at checkout. The duty scheme (DDP — Delivered Duty Paid — or DAP — Delivered At Place) is specified at checkout before payment confirmation. We recommend checking with your local customs office before ordering.
6. Delivery address
It is the customer's responsibility to provide an accurate and complete delivery address. No modification or cancellation is possible once the order has been confirmed. EOKACOM cannot be held liable for a delay or non-delivery due to an incorrect address. If a parcel is returned to sender due to an incorrect address, reshipping costs may be charged.
7. Parcel damaged on delivery
If your parcel arrives damaged, contact us within 48 hours at contact@nordaparis.com with clear photos of the parcel and the affected items. Our team gets back to you within 24 business hours with a solution (reshipment or refund).
8. Lost or delayed parcel
If your parcel has not arrived within the announced times, contact us within 14 days at contact@nordaparis.com. We immediately open an investigation with DHL and arrange either a reshipment or a refund.
9. Contact
For any question about your delivery: contact@nordaparis.com.