Terms and Conditions of Sale

Effective 31 July 2026.

Article 1 — Seller details

These Terms and Conditions of Sale (the “Terms”) govern all contractual relations between:

EOKACOM, operator of nordaparis.com under the NORDA brand
Email: contact@nordaparis.com

and any individual acting for purposes outside their trade or profession (the “Customer”) who makes a purchase on the website.

Article 2 — Purpose and scope

These Terms define the parties’ rights and obligations in connection with the online sale of menswear. By placing an order on the website, the Customer accepts these Terms in full and without reservation.

Article 3 — Products

The products offered for sale are premium ready-to-wear menswear. Each product page sets out the essential characteristics, including composition, size, colour and photographs. Despite the care taken with product photography, slight colour variations may occur depending on the Customer’s display settings.

Article 4 — Prices

Prices are shown in euros (EUR), inclusive of all taxes, excluding shipping costs. Shipping costs are displayed before the order is confirmed and charged separately. EOKACOM may change its prices at any time; products are charged at the price in force when the order is confirmed.

Article 5 — Orders

The Customer places an order through nordaparis.com. The order becomes firm and final once the Customer has:

1. selected the products and added them to the cart;
2. entered the shipping details;
3. accepted these Terms;
4. paid in full.

An order confirmation is sent to the email address provided by the Customer.

Article 6 — Payment

Payment is due in full when the order is placed and may be made using Visa, Mastercard, American Express, Apple Pay, Google Pay or Shop Pay. Transactions are secured by Shopify’s payment processor using SSL/TLS. EOKACOM never has access to the Customer’s full payment card details.

Article 7 — Shipping

The estimated total delivery time is calculated from payment confirmation and includes order processing and transit. Unless a different time is clearly stated when ordering, the applicable timeframes are:

• Metropolitan France: 5 to 8 business days;
• European Union, United Kingdom, Switzerland, Norway and Iceland: 6 to 10 business days;
• Rest of the world: 8 to 17 business days.

Business days exclude Saturdays, Sundays and public holidays. Orders are entrusted to a partner carrier selected according to destination. The tracking link is emailed once assigned; the first event may take up to 72 hours to appear after shipment confirmation, when the carrier performs its first scan.

Customs formalities, an incomplete address, recipient absence or an exceptional event outside NORDA's control may affect the actual delivery date. If the stated timeframe is exceeded, please contact contact@nordaparis.com. The customer's statutory delivery rights remain fully applicable.

Detailed fees, zones and conditions are available in our Shipping Policy.

Article 8 — Right of withdrawal

Under Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 calendar days from receipt of the product to exercise their right of withdrawal, without giving any reason or incurring any penalty, except return shipping costs.

This right also applies to sale, promotional or discounted items.

To exercise this right, the Customer must notify their decision by email to contact@nordaparis.com. Full instructions are set out in the Returns Policy.

Article 9 — Refunds

If the statutory right of withdrawal is exercised, the refund will be made without undue delay and no later than 14 days from the date on which EOKACOM is informed of the Customer's decision. EOKACOM may withhold the refund until the product has been received back or until the Customer supplies evidence of having sent it back, whichever occurs first.

The refund will be made to the payment method used for the original order, unless the Customer expressly agrees to another refund method that does not incur any additional fees.

For sale, promotional or discounted items, any cancellation or return request that does not arise from a statutory right and is nevertheless accepted by EOKACOM as a commercial gesture will give rise exclusively to store credit valid for 12 months from its issue date. This provision does not limit the statutory right of withdrawal or statutory guarantees.

Article 10 — Statutory guarantees

All products are covered by the statutory guarantees provided for in Articles L.217-3 et seq. of the French Consumer Code:

• Statutory guarantee of conformity: two years from delivery of the goods;
• Guarantee against hidden defects: as provided for in Articles 1641 et seq. of the French Civil Code.

Article 11 — Customer service

For questions, complaints or order tracking requests, contact contact@nordaparis.com.

Article 12 — Personal data

Personal data is processed in accordance with the Privacy Policy and the GDPR.

Article 13 — Consumer mediation

Under Article L.612-1 of the French Consumer Code, the Customer may use a consumer mediator free of charge to seek an amicable resolution to a dispute. The details of the relevant mediator are available on request from contact@nordaparis.com and will be published on this page.

The Customer may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Article 14 — Governing law and disputes

These Terms are governed by French law. If a dispute cannot be resolved amicably, the French courts shall have exclusive jurisdiction.

Article 15 — Changes to these Terms

EOKACOM may amend these Terms at any time. The Terms applicable to an order are those in force on the date the order is placed.