Shipping Policy
Shipping Policy
Last updated: 31 July 2026.
1. Carrier
NORDA entrusts orders to a partner carrier selected according to destination. Every shipment includes tracking.
2. Processing and shipping timeframes
The timeframes are stated separately:
- order processing: 1 to 3 business days from payment confirmation;
- transit after dispatch: 5 to 9 business days from handover of the parcel to the carrier.
Saturdays, Sundays and public holidays are not counted.
3. Costs, thresholds and shipping times per zone
| Zone | Shipping fee | Free from | Transit after dispatch |
|---|---|---|---|
| Metropolitan France | €6.90 | €100 | 5 to 9 business days |
| European Union | €6.90 | €100 | 5 to 9 business days |
| United Kingdom, Switzerland, Norway, Iceland | €6.90 | €100 | 5 to 9 business days |
| Rest of the world | €6.90 | €100 | 5 to 9 business days |
Free shipping is applied automatically at checkout from €100. If a different timeframe is clearly stated when ordering, that specific timeframe applies.
During sales or periods of high demand, these timeframes may exceptionally be extended. If an order is affected, the customer will be informed by email of the revised timeframe before the originally stated timeframe expires.
4. Tracking
The tracking link is emailed once assigned. After shipment confirmation, the first event may take up to 72 hours to appear, when the carrier performs its first scan.
5. Customs and taxes (outside the EU)
Orders outside the European Union may be subject to customs duties and local taxes. Responsibility for these charges is shown at checkout. Customs formalities may extend the delivery time without affecting the customer's statutory rights.
6. Delivery address
The customer must provide an accurate and complete address. An incorrect or incomplete address, recipient absence or failure to collect a parcel may cause delays and additional carrier charges.
7. Parcel damaged on delivery
If a parcel arrives damaged, contact us within 48 hours at contact@nordaparis.com with clear photos of the parcel and affected items. We will review the situation and provide the applicable procedure.
8. Lost or delayed parcel
If a parcel is not received within the stated timeframe, contact contact@nordaparis.com with your order number. We will check its status with the carrier and keep you informed. The customer's statutory delivery rights remain fully applicable.
9. Contact
For any delivery question: contact@nordaparis.com.